Support

• Our payment terms are:
  50% on deposit to place order or schedule production.
• Within Ho Chi Minh city: Balance and shipping fees (if any) will be paid upon completion of delivery.
  Outside Ho Chi Minh city: The balance will be paid before the scheduled delivery, shipping fee will be
  paid upon completion of delivery.
• Orders can be stored by Zero Furniture for a limited time. Customer must notify us of the expected storage period.
  Goods remain the property of Zero Furniture until full payment has been received.

• For customers living in Ho Chi Minh city, delivery time will be limited within 48 hours for available items, or 7 — 10 days for
  unavailable items (excluding weekend and public holidays) after order received.
• For customers locating outside of Ho Chi Minh city, the delivery time to your specified destination depends on the distance
  from the warehouse to the destination. The delivery time is usually not longer than a week. For deliveries that require change
  of time, please contact us at Contact us
• We schedule shipments with the contact details provided at checkout (name of recipient, phone number, delivery address).
  Always make sure the information provided at checkout is correct to avoid unnecessary delays for your delivery.
• Please note that if you placed an order for products with different dispatch times the full order might be on hold until your
  entire order is available to be dispatched.

• For orders within Ho Chi Minh city
  We offer free of charge for installation and transportation for all orders. A portage surcharge may be incurred for orders that
  need to be transported from the 2nd floor and above without elevator.
• For orders outside Ho Chi Minh city
  We work with different logistics partners, depending on the region of delivery. This service does not include item assembly or
  removal of pallets and packaging. All costs related to the transportation of goods, including costs incurred if any
  (ex.: transporting goods upstairs, ...) will be paid directly by the customer to the logistics partner.
• Our logistics partner will contact you before the delivery with a proposed delivery date and time frame. Customers can
  reschedule if the time frame is not convenient. If you are not available at the agreed time of delivery, your item may be
  returned to the warehouse. If your shipment has been returned to the warehouse, please discuss to the carrier or contact us at
  (+84) 901 999 903 to arrange a new shipment. Additional delivery charges may apply in this case.

As soon as an order is received we prepare it for shipping (unless a later delivery date was requested). However, if the
customer would like to change the order, please contact us within 12 hours after confirming the order.
If you cancel your order after this time, the deposit will not be refunded.

• We always strive to bring the best products to our customers. However, if you are not satisfied with your purchase, you may
  return it in its original condition within 3 days of receipt.
• We reserve the right to refuse returned items in the event of damage or misuse by the client. Delivery fees are non-refundable,
  unless the product is defective from the manufacturer or the carrier.
  Please contact us to initiate your return at
  hello@zerofurniture.vn.
• If your order has been returned to our warehouse due to unsuccessful deliveries, you can request a refund minus the
  cumulative shipping costs for the order or we may resend the order after the shipping cost has been all paid.
• We also do not apply the Return Policy in the following cases:
  Products are manufactured to order (custom specifications)
  Discounted items in promotions.
  Display items.

If there is a problem with the product when you receive it, or if your order is missing parts, contact us so we can help you
resolve the situation as quickly as possible.